A CONCERNED daughter is warning other Boots pharmacy customers to be vigilant after she claimed various mistakes had been made with her elderly mother's prescription.
Kathryn Edwards, 40, was worried that her 73-year-old mother Patricia Bennett's health was deteriorating after dosette boxes containing her medication went undelivered by the store and included missing drugs and wrong tablets.
She began to log what was happening and made various complaints but says they fell on "deaf ears".
Ms Edwards, of Stapleton, began logging the complaints at the end of July, when Boots moved responsibility of the delivery of her mother's medication from its Fishponds branch near her home in Staple Hill to the Eastgate Centre in Eastville.
She was told it was because Boots wanted to centralise pharmacy deliveries. Both her parents are housebound and rely on a dosette box of drugs to be delivered every week by the pharmacy.
Carers at Park View Court residential home in Oldbrook Road, where her parents live, administer their drugs and are only allowed to do so if the pills arrive in a dosette box.
The first mistake came when their prescriptions were transferred to the Eastgate Centre. Their first delivery was due on a Monday and never arrived.
When Ms Edwards phoned the store she was told pharmacists were not aware they were patients.
On Bank Holiday Monday in August no provisions were made for delivery of medication, and it didn't turn up until the Wednesday of that week.
Meanwhile Mrs Bennett, who suffers from a crumbling spine, diabetes and high blood pressure, was receiving no pain relief patches and her insulin was being over delivered.
Ms Edwards believes this may have been part of the reason why her mother was admitted for a week's hospital stay in October.
"She had an infection, but the fact she couldn't change her pain relief patch was part of why she was in so much pain," she said. "When she came out of hospital, her prescription had changed, and I rang Boots to ask if I could send them a copy, but they insisted they would contact her doctor. However, when her next lot of medication came it was two boxes of the old stuff and another box contained a tablet which we could not identify.
"In the next few weeks she was given the wrong strength pain killers – 50mg instead of 25mg – and when I complained Boots just said she could cut a tablet in half.
"I felt that wasn't good enough, especially because if my mum was taking her medication herself she might have overdosed.
"Boots also delivered 200 Paracetamol in one go to my mum, which were not in a dosette box – what if she'd taken them?
"I wanted to tell my mum's story because I think her health has suffered as a result of all these mistakes, and am worried that other people could be going through the same thing. I have now moved my mum's medication to a different pharmacy, as I could no longer take risks with her health."
A Boots UK spokeswoman said: "As the UK's leading pharmacy-led health and beauty retailer, the safety and well-being of our patients and customers are of the utmost importance. We are in contact with the customer and are undertaking a thorough investigation to understand exactly what has happened."
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